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I recently had lunch with a colleague and they told me an interesting story. A business owner went to the bank to get a business loan. When asked what the loan was for, the owner said it was to pay for fines. Long story short, the owner was being fined ....

Westjet’s Customer Service for People who have a Service Animal I read a story on CBC about a boy who couldn’t travel on a plane with his service animal because the airline couldn’t confirm in advance whether the service animal could fly on the plane. This upset me because the family ended ....

Does your website meet accessibility compliance guidelines? Websites are the gateway to businesses, information, and services. As we compete to create visually appealing and engaging online platforms, with the goal of wooing more visitors, one crucial aspect often gets overlooked: accessibility. Ensuring that your website is accessible to all, regardless of ....

We have made some fun customer service videos. You can find these types of videos in our online training courses. ....

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