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Empower Learning Solutions - Terms and Conditions of Use

Last Updated: April 2, 2025

Welcome to the Empower Learning Solutions website, available at https://empowerlearn.ca/ (the “Website”). The Website is owned and operated by 2232069 Ontario Inc., (“Empower Learning Solutions”, “we”, “us”, and “our”). These Terms and Conditions of Use (these “Terms”) govern the use of our Website, as well as the products and services made available through our Website, including but not limited to our online workplace training courses and programs (collectively, the “Services”).

PLEASE READ THESE TERMS CAREFULLY. OUR PRIVACY POLICY IS INCORPORATED INTO AND FORMS PART OF THESE TERMS. THESE TERMS FORM A LEGALLY BINDING AND ENFORCEABLE AGREEMENT BETWEEN YOU AND US REGARDING YOUR USE OF OUR WEBSITE AND/OR SERVICES. BY USING OUR WEBSITE AND/OR SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO COMPLY WITH AND BE BOUND BY THESE TERMS.

Empower Learning Solutions reserves the right (in our sole discretion) to make changes or modifications to these Terms at any time by posting updates and/or changes to our Website. This includes, but is not limited to, modifying, altering, updating, or adding services from time to time, and working with any new or existing third parties as necessary to provide our Services to you. For any changes made to these Terms, the “Last Updated” date will be changed to indicate a change has been made. Your use of our Website and Services will be subject to the then-current version of the Terms and any other policies or guidelines posted or referenced on our Website at the time of such use. It is your responsibility to periodically review these Terms to stay informed of updates. Where applicable, we will notify you at your account email address of any material changes to these Terms. YOUR CONTINUED USE OF THE WEBSITE AND/OR SERVICES AFTER ANY CHANGES SHALL BE DEEMED AS YOUR ACCEPTANCE OF SUCH CHANGES. IF YOU DO NOT AGREE TO THESE TERMS OR TO ANY UPDATED TERMS, YOU ARE NOT PERMITTED TO ACCESS OR USE OUR WEBSITE OR SERVICES.

Our Services are intended solely for users who are 18 years old or older. Any access to, or use of, our Services by anyone under 18 years of age is prohibited. By accessing or using our Services, you represent and warrant that you are 18 years of age or older.

You agree not to reproduce, duplicate, copy, sell, resell, distribute, lease or exploit the Website, or any portion of the Website, without express written permission from Empower Learning Solutions. You may not use the Website for any illegal or unauthorized purpose nor may you, in your use of the Website, violate any laws in your jurisdiction. You must not transmit or insert any worms or viruses or any code of a destructive nature on or through the Website.

1. Privacy

Empower Learning Solutions is committed to safeguarding your privacy and ensuring the security of your personal information. Our Privacy Policy governs our collection, use, storage, and disclosure of your personal information and is hereby incorporated into and forms part of these Terms.

You acknowledge and agree that by providing us with your personal information when you use our Website or Services, or contact us, you consent to the collection, use, retention, and disclosure of such information in accordance with our Privacy Policy, or for the purposes identified to you at the time you provided the personal information.

2. Membership Subscription and Consulting Services

Empower Learning Solutions offers expert online workplace training courses and programs for professionals, staff, and businesses. As part of our Services, we offer:

  1. Membership options that allow our members to access eLearning courses over the Internet on computers and other internet ready devices; and
  2. Consulting services to create, modify, design, edit, and provide consultation on new or existing training for businesses.

By subscribing to a membership with Empower Learning Solutions, you agree to pay the specified membership fee on a recurring basis, as outlined on our Website at the time of signing up. Your membership will automatically renew each month, and you will be automatically billed at the end of each billing cycle unless you cancel your membership subscription.

By hiring our consulting services, you agree to pay the hourly rate specified to you. Invoices will be sent to you on a monthly basis and all invoices must be paid within thirty (30) days of the invoice date. Late payments will be subject to a two percent (2%) monthly late-payment fee.

For additional information on billing and cancellations, please see Section 4 (Billing and Cancellation Policy) below.

We reserve the right to change, modify, update, remove or discontinue the contents of the Site and Services, including but not limited to, memberships, eLearning courses and consulting fees at any time or for any reason at our sole discretion upon thirty (30) days’ notice to you.

3. Account Registration

Users are required to register for an account through our Website for membership subscription and to engage our consulting Services.

When you create a membership account on our Website, you acknowledge and agree as follows:

  1. You are responsible for maintaining the confidentiality and security of your account credentials (username and password) and for all activities that occur under your account, whether or not authorized by you. We recommend you change your password regularly to help maintain control over the account and to prevent any unauthorized users from accessing the account.
  2. You shall not permit others to use your user account or password or to use the Website or Services in any manner or for any purpose that violates these Terms. You may not transfer your user account to anyone without Empower Learning Solutions’ prior written approval. You may be held liable for losses incurred by us or any other party for any unauthorized use or misuse of your user account and password by anyone other than you.
  3. You represent and warrant that the information you provide to us is accurate, up-to-date, and truthful. You also agree to keep your personal information, including Payment Method accurate and up-to-date as it changes. If we suspect at any time that the information that you have provided is not correct, current, or complete, we have the right to refuse, suspend, or terminate your access to the Services.
    iv. You agree to immediately notify us of any unauthorized use of your account, or any other breach of security that is suspected, known to you, or becomes known to you. If you believe someone has accessed your account without your authorization, it is your responsibility to inform us and set up a new password. Please contact us as set out below in Section 15 (Contact Us) if you are aware of any actual or suspected unauthorized use of your account.
  4. If you use or attempt to use any other person’s name, account information, or attempt to impersonate someone else, any such activity is in violation of these Terms and may subject you to civil and/or criminal liability.
4. Billing and Cancellation Policy

Payment Methods for Subscription Memberships Services. You authorize us to charge your valid, current and accepted credit card or debit card (“Payment Method”) for the associated Service fees. If a payment is not successfully settled for any reason and you do not cancel your account, we may suspend your access to the Services until we have successfully charged you via a valid Payment Method. You agree to pay all charges in Canadian dollars, applicable sales taxes, and any transaction fees using your authorized Payment Method when you purchase our Services. You consent to us charging your Payment Method on a recurring basis without requiring your prior approval for each recurring charge, as applicable, until such time as you cancel the subscription membership Services.

Payment Methods for Consulting Services. Consulting Services invoices shall be paid by electronic transfer, wire transfer, or direct deposit to Empower Learning Solutions. You remain responsible for any uncollected amounts. You agree to pay all charges in Canadian dollars, at the hourly rate in effect, applicable sales taxes and possible transaction fees. You agree to pay each invoice within thirty (30) days of invoicing. Late payment charges of two percent (2%) will apply each month a payment is late.

Cancellations for Subscription Membership Services. You may cancel your Empower Learning Solutions subscription membership Service at any time.

    • For monthly subscriptions: All payments for monthly membership subscriptions are non-refundable. We do not provide refunds or credits for any partial monthly membership periods or unused Empower Learning Solutions eLearning courses. If you cancel your monthly subscription, your account will automatically close at the end of your current billing period. You will continue to have access to the Services until the end of your current billing cycle.
    • For yearly subscriptions:
      • If you choose to cancel your yearly membership subscription within fourteen (14) days of subscribing, we will provide you with a full refund of the yearly membership subscription fee. Your account will automatically close and you will cease to have access to the Services immediately upon such cancellation within 14 days.
      • If you choose to cancel your yearly membership subscription after the initial 14-day period, your account will automatically close at the end of your current billing period. We will not provide any refunds or credits for the remaining membership period or any unused Empower Learning Solutions eLearning courses. You will continue to have access to the Services until the end of your current billing cycle.

Cancellations for Consulting Services. You may cancel your Empower Learning Solutions consulting Services at any time. If you cancel your consulting services, all work associated with your project will cease immediately and you will be sent a final invoice for payment.

Changes to Memberships and Prices. We may change the features and benefits of the Services at our sole discretion. We will provide thirty (30) days’ notice to you of any significant changes to the Services or prices. During this notice period, you may choose to cancel your subscription membership Services if you do not agree with the proposed changes. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment. Billing cycles may vary depending on your membership subscription start date. It is your responsibility to review and understand the billing cycle associated with your membership.

Chargebacks and Disputed Charges. Any chargebacks or disputed charges filed will result in the cancelation of all Services being provided to you, including but not limited to consulting Services and subscription membership Services.

5. User Responsibilities and Conduct

To use our Services, you must have Internet access and a computer, tablet or mobile device. The quality of the eLearning courses may vary based on several factors, including but not limited to your location, the bandwidth available and/or speed of your Internet connection and device capabilities. You are responsible for all Internet access charges. Please check with your Internet provider for information on possible Internet data usage charges.

You agree to use our Website and Services in accordance with all applicable laws, and you shall not use the Website or Services for any illegal or unauthorized purposes. Additionally, you agree that you will not access or use, or allow others to access or use the Website or Services:

  1. to archive, reproduce, distribute, modify, copy, transfer, display, perform, publish, license, reverse engineer, create derivative works from, offer for sale, decompile, or disassemble any portion of the Website and/or Services;
  2. to gain or attempt to gain unauthorized access to any material or information through any means not intentionally made available to you through the Website or our Services;
  3. to insert any computer code or programs, including any software viruses, manipulate, alter, circumvent, disable or interfere with the content, functionality, or security of the Website and/or Services in any way, including without limitation, overloading, engaging in “denial of service” attacks, “spamming” or “crashing” the Website or Services or disobeying any requirements, procedures, policies or regulations of networks connected to the Website;
  4. to use, share, host, copy, distribute, display, publish, download, make available, provide access, or otherwise transmit any material that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, pornographic, hateful, or racially, ethnically or otherwise objectionable, including any materials which encourage conduct that would constitute a criminal offence or give rise to civil liability, infringe other’s intellectual property or other rights, disclose private or personal matters concerning any person, or otherwise violate any applicable local, provincial, national or international law;
  5. to hack or circumvent any system feature including any experimentation, inspection, decrypting, decompiling, disassembling or reverse engineering any portion of the Website for any reason;
    vi. to use or attempt to use another user’s account without authorization from us, or create or use a false identity;
  6. for any purpose that is unlawful, harmful, or otherwise objectionable, including any conduct that would constitute a criminal offence or incur civil liability, infringe others’ intellectual property or other rights, disclose private or personal matters concerning any person, or otherwise violate any applicable law; or
  7. for any purpose other than the purposes outlined in these Terms, without express prior written permission from us.
6. Termination

These Terms are effective until terminated or replaced by us, with or without cause, in our sole and exclusive discretion. We may terminate your account and access to the Website and/or Services if you are in violation of these Terms or if you use the Website or Services for illegal or fraudulent purposes. We reserve the right to terminate or suspend your account and access to your membership and/or use of the Website, Services, or any portion thereof at any time, for any reason, with or without cause. We may, in our sole discretion (but we are under no obligation to) reinstate a suspended or terminated account.

If we terminate your user account and/or access to the Website or Services (or any portion thereof), we will notify you at the then-current email address for you on file with us, if applicable, and you may not try to access our Website or Services again without our prior written approval. Any such termination shall be in addition to and without prejudice to such rights or remedies as may be available to us, including injunction and other civil or equitable remedies of relief.

If these Terms or your permission to use our Website or Services are terminated for any reason: (a) these Terms will nevertheless continue to apply and be binding upon you in respect of your prior use of the Website or Services and anything connected with, relating to, or arising from that use; and (b) we may continue to use and disclose your personal information in accordance with our Privacy Policy, as amended from time to time.

7. Intellectual Property Rights and Ownership

Any and all information used or displayed on our Website, including text, graphics, interfaces, designs, files, logos, icons, pictures, illustrations, artwork, trade names, trademarks, service marks, audio or video clips, underlying HTML, software codes, meta-tags as well as the collection, arrangement, and assembly of such materials (“Website Content”), are:

  1. owned or used under license by us, or we have received authorization from the owners of such rights to use such Website Content; and
  2. protected by copyright, trademark, or applicable laws.

You are hereby authorized to display and to use Website Content on your device as part of the expected and ordinary use of the Website and Services. Without limiting the generality of the foregoing, you shall not:

  1. copy, modify, sell, reproduce, distribute, retransmit, publish, display, prepare derivative works based on, re-post, or otherwise use any of the Website Content or underlying ownership rights or copyrights for commercial purposes without our prior written consent; and
  2. remove or alter any visible or non-visible identification, marks, notices, or disclaimers.

Certain content of the Website, including, but not limited to, text, graphics, logos, icons, and photographs is owned or provided by third parties (“Third Party Content”). You understand that you have no proprietary rights in the Third Party Content and that each third party retains all proprietary rights, title and interest including copyright, in their respective Third Party Content. You may not copy, sell, reproduce, distribute, retransmit, publish, modify, display, prepare derivative works based on, re-post or otherwise use any of the Third Party Content without the prior written consent of such third parties.

Under no circumstances will we be liable in any way to you for any Website Content or Third Party Content, including but not limited to, any errors or omissions in such Website Content or Third Party Content, or for any loss or damage of any kind, incurred as a result of the use of any Website Content or Third Party Content downloaded, e-mailed, or otherwise transmitted to you via the Website.

8. Your Submissions

If you submit any comments, suggestions, ideas, feedback, or other information about our Website or the Services (“Submitted Content”), you hereby grant Empower Learning Solutions and our successors and assigns, a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable, unrestricted license to use, adapt, publish, distribute, translate, reproduce, store, modify, transmit, publicly perform or display and create works derived from or based upon such Submitted Content in any and all media, whether now known or hereafter devised, for any purposes, without any duty to account to you in connection with the any such use or in respect of the Website.

In addition, you irrevocably waive all of your moral rights as author in respect of such Submitted Content, however arising.

If any of the Submitted Content is the property of any third party or any third party having any interests therein, you represent, warrant and covenant to us that you have all rights and permissions necessary to post, upload or submit such Submitted Content to us and to grant license to us and to waive the rights provided for herein.

9. Disclaimer

YOU EXPRESSLY UNDERSTAND AND AGREE THAT THE WEBSITE, WEBSITE CONTENT, AND THIRD PARTY CONTENT ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND WHATSOEVER, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO, THE IMPLIED REPRESENTATION, WARRANTIES OR CONDITIONS OF MERCHANTABILITY, AVAILABILITY OF THE SERVICES, ACCURACY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, QUIET ENJOYMENT, OR NON-INFRINGEMENT. THE WEBSITE MAY INCLUDE INACCURACIES OR TYPOGRAPHICAL ERRORS. WE MAKE, AND THERE ARE, NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS REGARDING THE WEBSITE, WEBSITE CONTENT, SUBMITTED CONTENT, OR THIRD PARTY CONTENT MADE AVAILABLE THROUGH THE WEBSITE. WE SPECIFICALLY DISCLAIM ANY REPRESENTATION, WARRANTY, OR CONDITION AS TO THE SUITABILITY, RELIABILITY, TIMELINESS, OR ACCURACY OF THE WEBSITE CONTENT, SUBMITTED CONTENT, AND THIRD PARTY CONTENT MADE AVAILABLE THROUGH THE WEBSITE FOR ANY PURPOSE WHATSOEVER. FURTHERMORE, WE MAKE, AND THERE ARE, NO REPRESENTATIONS, WARRANTIES, OR CONDITIONS:

  1. THAT THE WEBSITE OR SERVICES WILL MEET YOUR REQUIREMENTS OR YOUR EXPECTATIONS;
  2. THAT THE WEBSITE OR SERVICES WILL BE SECURE, UNINTERRUPTED, TIMELY, OR ERROR-FREE; OR
  3. CONCERNING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE WEBSITE OR SERVICES.

ANY WEBSITE CONTENT OR THIRD PARTY CONTENT DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE WEBSITE IS DONE AND USED AT YOUR RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR DEVICE AND FOR ANY LOSS OF DATA THAT RESULTS FROM THE USE OF THE WEBSITE CONTENT OR THIRD PARTY CONTENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE WEBSITE OR SERVICES SHALL CREATE ANY REPRESENTATION OR WARRANTY NOT EXPRESSLY MADE HEREIN.

Without limiting any of the foregoing, you acknowledge and agree that use of our Services does not guarantee any particular outcome, including but not limited to, obtaining employment, promotions, increase in sales and profits, employee retention, improved performance, closing training gaps, knowledge retention, change in attitude and behaviour, acquisition of new skills, business growth or expansion.

10. Third-Party Links

Our Website may contain hyperlinks to third-party websites and other content not operated or monitored by us (collectively, “Third-Party Links”). These hyperlinks do not imply any endorsement by us of or any affiliation with the Third-Party Links. The existence of Third-Party Links on our Website is not, does not, and should not be construed as an endorsement or representation by us of any kind and you acknowledge and agree that we are not liable or responsible for them in any way, nor are we responsible or liable, directly or indirectly, for any harm or damages related to the purchase or use of goods, services, resources, content, or any transactions made in connection with any Third-Party Links. Your use of Third-Party Links is solely at your own risk, and you should review the terms and conditions and privacy policies of such websites before using them. Our Terms do not govern third-party websites, and we are not responsible for third-party privacy practices or policies.

11. Limitation of Liability

IN NO EVENT, WHETHER IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), AS A RESULT OF BREACH OF WARRANTY, STRICT LIABILITY, INDEMNITY, OR UNDER ANY OTHER THEORY OF LIABILITY WHATSOEVER, SHALL EMPOWER LEARNING SOLUTIONS OR OUR DIRECTORS, OFFICERS, SHAREHOLDERS, EMPLOYEES, AGENTS, REPRESENTATIVES, CONTRACTORS, CONSULTANTS, LICENSORS, SERVICE PROVIDERS, OR ADVISORS (COLLECTIVELY, “REPRESENTATIVES”) BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OF ANY NATURE WHATSOEVER OR FOR DAMAGES CHARACTERIZED AS LOSS OF PROFITS, LOSS OF INCOME, LOSS OF REVENUES, LOSS OF ANTICIPATED SALES, LOSS OF OPPORTUNITIES, BUSINESS INTERRUPTION, OR FAILURE TO REALIZE UNEXPECTED SAVINGS (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES).

FOR GREATER CERTAINTY, THE DAMAGES THAT ARE EXCLUDED UNDER THE FIRST PARAGRAPH OF THIS SECTION INCLUDE DAMAGES RESULTING FROM:

  1. YOUR ACCESS OR USE OF OR THE INABILITY TO ACCESS OR USE THE WEBSITE, WEBSITE CONTENT, OR ANY THIRD PARTY CONTENT OR ANY WEBSITE HYPERLINKED FROM THE WEBSITE;
  2. ANY THIRD PARTY CLAIMS THAT THE ACCESS OR USE BY YOU OF THE WEBSITE, THE WEBSITE CONTENT, OR THE THIRD PARTY CONTENT VIOLATES ANY INTELLECTUAL PROPERTY OR PROPRIETARY RIGHT;
  3. ANY FAILURE OF PERFORMANCE OF THE WEBSITE, WEBSITE CONTENT, OR ANY THIRD PARTY CONTENT, WHETHER RELATED TO ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSIONS, COMPUTER VIRUSES, OR LINE FAILURE;
  4. ANY DELIVERY, HOSTING, OR ANCILLARY SERVICES OR FACILITIES OF THIRD PARTY PROVIDERS USED BY US; OR
  5. ANY OTHER MATTERS RELATING TO THE WEBSITE, WEBSITE CONTENT, OR ANY THIRD PARTY CONTENT

EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES IN ADVANCE.

CERTAIN JURISDICTIONS MAY NOT ALLOW LIMITATIONS ON EXPRESS OR IMPLIED REPRESENTATIONS, WARRANTIES, OR CONDITIONS OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS PROVIDED FOR IN THESE TERMS OF USE MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS AS PROVIDED BY LAW.

Without limiting any of the foregoing, Empower Learning Solutions may maintain certain data to manage our Website and Services performance, as well as data relating to your use of the Services. Although we perform regular backups of data, you are solely responsible for all data that you upload and transmit through the Website. You acknowledge and agree that we shall have no liability to you for any loss, deletion, alteration, or corruption of any such data, whether due to technical errors, maintenance activities or any other reason, and you hereby waive any right of action against us arising from any such instances.

12. Indemnity

You agree to indemnify and hold harmless Empower Learning Solutions and our Representatives from and against any claims, demands, actions, threats, liabilities, losses, judgements, proceedings of any kind, damages, costs, and expenses (including, without limitation, reasonable legal fees), incurred by any of the foregoing parties due to or resulting from:

  1. your use or misuse of the Website, Website Content, or Third Party Content;
  2. your violation of these Terms;
  3. your violation of any applicable laws or the rights of a third party;
  4. violation of these Terms by any person using your account; and
  5. any actions you take, directly or indirectly, that cause harm or damage to us, our Website, our systems, communications networks and technology, or to any other party.

You agree to assist and co-operate as fully as reasonably required by us or our Representatives in the defense of any such claim and demand.

If you have a dispute with one or more users or parties in association with the Website or Services, you release us and our Representatives from any and all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of, resulting from, or in any way connected with such disputes. For greater certainty, you release us and our Representatives from any and all claims related to products or services obtained through our Website and Services.

13. Force Majeure

We shall not be liable for any failure, delay, suspension, and/or interruption in our provision of the Services if such failure or delay is due to events beyond our reasonable control, including but not limited to, acts of God, riots, war, terrorist act, epidemic, pandemic (including but not limited to, COVID-19), quarantine, civil commotion or unrest, breakdown of communication facilities, breakdown of web host, breakdown of internet service provider, natural catastrophes, governmental acts or omissions, changes in laws or regulations, strikes or other labour disruptions, fires, explosions, Internet service failures or delays, or the unavailability by third parties of telecommunications or hosting infrastructure or third party websites.

14. Miscellaneous

Agency. Nothing in these Terms will be construed to constitute any user or similar party as a partner, joint venturer, franchisee, employee, agent, or representative of Empower Learning Solutions. No user will have any right to act as an agent of Empower Learning Solutions or create any obligation for or on behalf of Empower Learning Solutions.

Assignment. You may not assign or otherwise transfer your rights, duties, or obligations hereunder without our prior written consent.

Entire Agreement. These Terms and Conditions of Use, including our Privacy Policy, constitute the entire agreement between us and you in connection with your use of the Website and Services, and supersedes any prior understandings or agreements (whether oral or written), claims, and representations with respect to your use of the Website and Services. These Terms may not be amended or modified by you, except with our prior written consent.

Governing Law. These Terms are governed by the laws of Canada and the Province of Ontario, without regard to any conflict of laws principles. The courts of the Province of Ontario shall have exclusive jurisdiction over any dispute arising from, connected with, or relating to these Terms, and you irrevocably submit and consent to the exclusive jurisdiction of those courts in respect of such disputes.

Interpretation. Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party. Headings are purely for reference and shall not limit or otherwise affect the meaning of any term or condition. A reference to any applicable law is to that applicable law as now enacted or as the same may from time to time be amended, re-enacted or replaced. Where the context so requires or permits: the terms “hereof”, “hereunder”, and similar expressions refer to these Terms and not to any particular section or other portion hereof; where the word “including” or “includes” is used in these Terms, it means “including (or includes) without limitation”; and words importing the singular include the plural and vice versa and words importing gender include all genders.

Modifications. Empower Learning Solutions reserves the right to add, modify, or discontinue, temporarily or permanently, any part of the Website and Services, and to restrict or prohibit access to the Website or Services, with or without notice to you. You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Website or Services. We reserve the right, in our sole discretion, to correct any errors or omissions in any portion of our Website at any time without notice, but confirm that we have no obligation to do so.

Survival and Severability. If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions of these Terms shall remain in full force and effect. The invalid or unenforceable provision shall be replaced with a valid and enforceable provision that most closely aligns with the intent of the original provision.

15. Contact Us

If you have any questions regarding these Terms, or if you would like to submit any reports of violations of these Terms, you may contact us at: info@empowerlearn.ca

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Remove users or groups leaders from my group

To remove users from your group, follow these instructions:

Under the Enrolled users section, locate the user(s) you want to remove from the list.

Select the checkbox next to each user’s name. A Remove user(s) button will appear above the list.

Select Remove user(s) and follow the prompts.

To remove group leaders from your group follow these instructions:

Under the Group leaders section, locate the user(s) you want to remove from the list.

Select the checkbox next to each user’s name. A Remove group leader(s) button will appear above the list.

Select Remove group leader(s) and follow the prompts.

Tracking Employees Training Progress Reports (incredibly detailed reports)

To view every nitty gritty detail kind of reports follow these instructions:

Select the Incredibly Detailed Report link in the welcome message or use this link here.

More instructions are available on that page.

Tracking Employees Training Progress Reports (simple reports)

To view simple, at a glance, reports, follow these instructions:

Under the Enrolled Users section, select the Reports drop-down menu button.

Select Course or Progress from the list.

What’s the difference?

Course: Search by a specific course to see who has completed that course.

Progress: Search by a specific employee to see which courses they have already completed.

Follow the on-screen instructions based on the report you select.

Add a group leader (administrator) to your group

Under the Group leaders section, select the Add group leader button.

Complete the mandatory fields in the pop up and select the Add group leader button.

Existing users can become Group Leaders – When adding a group leader use their existing email address and they will be upgraded.

Additional group leaders can add and remove users and access your team’s online course completion reports. They will not have the ability to change your subscription or billing information.

Invite multiple employees at a time (using our downloadable template) to start their training

You can use this method to add up to the remaining seats in your account. This is a advanced method for group leaders who are comfortable editing .csv files. We strongly recommend you read the full instructions before attempting this method.

Download the sample .csv file

In a text editor or a program like MSExcel:

Open the same file on your computer.

Complete the .csv file with the first and last names and email addresses of everyone you want to invite. Enter a temporary password or leave blank if you want us to generate one for you.
When done, save your .csv file.

IMPORTANT: When saving in MSExcel, a warning may appear—Some features in your workbook might be lost if you save it as a CSV (Comma delimited) file. Do you want to keep using this format? YES, you want to keep this format! Make sure you save your file as a .csv NOT .xlsx.

Return to the pop up window, select your saved .csv file and select Choose File.

In the pop up window, select either Add and invite user or Send enrollment key.

If you select Send enrollment key, you can also select Suppress emails. You can give the enrollment key to the employee offline. The employee can use a different email address with that access key. It will update in your dashboard. Otherwise, all instructions and links are included in the employee’s invitation email.

Select the Add users button.

You can review the upload and click Done to return to your dashboard.

You will see the users added and their corresponding enrollment keys.

If any users were added in error, you can select the checkbox next to their name and select the Remove button.

What’s the difference?

Add and invite user: Sends the employee an email with a password that you’ve chosen or a random one we’ve generated (if you leave the password field blank). They take up a seat in your group, and their status is set to Not Started.

Send enrollment key: Sends a special code for the employee to self-register on our website. They take up a seat in your group, and their status is set to Not Enrolled.

Invite multiple employees (up to 25 at a time) to start their training

Under the Enrolled users section, select the Users drop down menu button.

Select Add multiple from the list.

In the form that appears on the page, complete the first and last names and email addresses of everyone you want to invite.

Enter a temporary password or leave blank if you want us to generate one for you.

When you are done entering, scroll to the bottom of the list and select the Add & invite users button.

All instructions and links are included in the employee’s invitation email.

Get a FREE Workplace Harassment and Violence Policy Template

Did you know? Most business owners are required to have a Workplace Harassment and Violence Policy under Ontario and Canadian law.

We make it easy! Download a FREE template now! Just fill in your organization’s information where prompted, and you’re ready to go.

Invite one (1) employee to start their training

Under the Enrolled users section, select the Users drop down menu button.

Select Add one from the list.

In the pop up window, select either Add and invite user or Send enrollment key.

Complete the mandatory fields in the pop up and select the Add user button.

All instructions and links are included in the employee’s invitation email.

What’s the difference?

Add and invite user: Sends the employee an email with a password that you’ve chosen or a random one we’ve generated (if you leave the password field blank). They take up a seat in your group, and their status is set to Not Started.

Send enrollment key: Sends a special code for the employee to self-register on our website. They take up a seat in your group, and their status is set to Not Enrolled.

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