Winning Customer Service for Persons with Disabilities

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Required for most workers in Ontario

Provide excellent customer service to everyone! Learn how to engage and communicate with customers who have a disability, use assistive devices, use a service animal or have a support person.

In this course you will learn:

  • How to recognize various types of disabilities.
  • Awareness of accessibility legislation.
  • How to engage and communicate with customers who have a disability.
  • How to engage with persons who use assistive devices, a service animal, or support person.
  • Where to find information on how to provide your business’ goods and services that is accessible for everyone.

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