Our courses are interactive, requiring learners to complete activities, answer questions, watch videos and more. Course length varies, but most courses can be completed in 20-25 minutes, depending on the learner.
Courses can be accessed unlimited times during your membership, allowing employees to retake them as needed.
No exam is required, but learners must complete each screen and download their certificate to confirm course completion. This ensures they engage with the content and build awareness of key topics.
Each online course includes a customized PDF certificate with the current date, available for download or print upon successful completion.
No, these courses do not provide government certifications. They are designed to build awareness of the required content in line with legislation.
All our courses are eLearning, which is online training. All you need is a computer, tablet or mobile phone and internet access and you’re ready to learn at anytime, anywhere.
Absolutely! Our online training courses are great whether you are an individual or organization. Individuals and businesses should always be looking to skill-up themselves to enable you and your team to reach their potential.
Sure! As an adult learner, you are in charge of your own learning journey. Use the menu button on the top right corner of any course and select the topic you want to review or skip ahead to.
Important: In order for your course to be marked as ‘Completed’ you must have viewed all the screens.
Yes! Our courses are mobile-friendly and can be accessed on any smartphone or tablet. We recommend you use a computer to take full advantage of the detailed reporting and user management features.
A course is considered complete when the learner has viewed every page and downloaded their certificate with their name on it.
No, you can resume anytime. Select the ‘Resume’ button to pick up where you left off.
Yes, new courses will automatically appear on your dashboard as soon as they are added.
Log in with the credentials you created at purchase, select a course, and start learning immediately. See ‘How do my employees access the online training courses?’ to learn how to add employees to your user group.
We accept Visa, Mastercard, Google Pay or Apple Pay.
Your access begins immediately after payment.
All our courses are eLearning, which is online training. All you need is a computer, tablet or mobile phone and internet access and you’re ready to learn at anytime, anywhere.
Absolutely! Our online training courses are great whether you are an individual or organization. Individuals and businesses should always be looking to skill-up themselves to enable you and your team to reach their potential.
If you forget your your password you can reset it by selecting “Lost your password?” on the log in screen. You can also change your password from your dashboard by clicking on “Account details”.
No, you can cancel anytime for free.
Log into your account. Select “Subscriptions” from the menu.
In your list of subscriptions, identify the subscription you wish to cancel and select “View”.
In the Action field, select “Cancel”.
Your subscription is now canceled. You will continue to have access to the courses till the end of your billing cycle.
In Ontario, workplace mandatory training refreshers are typically required once a year to every three years depending on the course. Each training requirement depends on the specific regulations related to the type of training and the nature of the workplace. Business owners are required to check the training regulations related to their business.
Yes, you can purchase more users in groups of 100.
If you need more than 100 users seats follow these instructions:
Our training is offered in cost-effective packages to ensure businesses meet compliance requirements while gaining essential skills.
Our memberships cover up to 100 users, but you can still enroll with fewer employees. This ensures flexibility as your business grows, and you get the same cost-effective training for your team.
No, you may purchase a monthly membership and cancel anytime.
Add employees by sending an enrollment key or email invite. Visit our Help section on the Members page to learn more.
You can reset your password by selecting “Lost your password?” on the log in screen.
Yes. You can invite employees by giving them an access code. They register for an account on our website using whatever email works for them.
Yes! You can download our .csv template in the members area to upload all employees’ names and emails at once. Step-by-step instructions on how to do this can be found in the members area Help section.
Yes, you can have multiple group leaders. However, only the group leader who purchased the subscription can access payment information and cancel or upgrade the account. All group leaders can track learning progress of all employees, generate reports, and manage users.
Only the group leader who purchased the subscription can make changes to the subscription through the Dashboard. Please ask them to make the changes, or contact us if the group leader has left your organization.
In your account’s Groups Dashboard, you can get an overview of all employees and see whether they have started their training. For a more detailed breakdown, you can generate reports that track progress in two ways:
Advanced filtering and search options allow you to quickly find specific users or courses, helping you stay organized and ensure compliance.
No, you don’t have to assign courses. All courses in your membership are preloaded and available to your employees. They can start with any course they choose, and you can easily track their progress and completion.
Not at all! It’s quick and hassle-free!
There are several easy options to get your team set up.
Each user will automatically receive an email with login instructions and a temporary password (if you leave the password field blank). Our members area, has step-by-step instructions in our Help menu.
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To remove users from your group, follow these instructions:
Under the Enrolled users section, locate the user(s) you want to remove from the list.
Select the checkbox next to each user’s name. A Remove user(s) button will appear above the list.
Select Remove user(s) and follow the prompts.
To remove group leaders from your group follow these instructions:
Under the Group leaders section, locate the user(s) you want to remove from the list.
Select the checkbox next to each user’s name. A Remove group leader(s) button will appear above the list.
Select Remove group leader(s) and follow the prompts.
To view every nitty gritty detail kind of reports follow these instructions:
Select the Incredibly Detailed Report link in the welcome message or use this link here.
More instructions are available on that page.
To view simple, at a glance, reports, follow these instructions:
Under the Enrolled Users section, select the Reports drop-down menu button.
Select Course or Progress from the list.
What’s the difference?
Course: Search by a specific course to see who has completed that course.
Progress: Search by a specific employee to see which courses they have already completed.
Follow the on-screen instructions based on the report you select.
Under the Group leaders section, select the Add group leader button.
Complete the mandatory fields in the pop up and select the Add group leader button.
Existing users can become Group Leaders – When adding a group leader use their existing email address and they will be upgraded.
Additional group leaders can add and remove users and access your team’s online course completion reports. They will not have the ability to change your subscription or billing information.
You can use this method to add up to the remaining seats in your account. This is a advanced method for group leaders who are comfortable editing .csv files. We strongly recommend you read the full instructions before attempting this method.
Download the sample .csv file
In a text editor or a program like MSExcel:
Open the same file on your computer.
Complete the .csv file with the first and last names and email addresses of everyone you want to invite. Enter a temporary password or leave blank if you want us to generate one for you.
When done, save your .csv file.
IMPORTANT: When saving in MSExcel, a warning may appear—Some features in your workbook might be lost if you save it as a CSV (Comma delimited) file. Do you want to keep using this format? YES, you want to keep this format! Make sure you save your file as a .csv NOT .xlsx.
Return to the pop up window, select your saved .csv file and select Choose File.
In the pop up window, select either Add and invite user or Send enrollment key.
If you select Send enrollment key, you can also select Suppress emails. You can give the enrollment key to the employee offline. The employee can use a different email address with that access key. It will update in your dashboard. Otherwise, all instructions and links are included in the employee’s invitation email.
Select the Add users button.
You can review the upload and click Done to return to your dashboard.
You will see the users added and their corresponding enrollment keys.
If any users were added in error, you can select the checkbox next to their name and select the Remove button.
What’s the difference?
Add and invite user: Sends the employee an email with a password that you’ve chosen or a random one we’ve generated (if you leave the password field blank). They take up a seat in your group, and their status is set to Not Started.
Send enrollment key: Sends a special code for the employee to self-register on our website. They take up a seat in your group, and their status is set to Not Enrolled.
Under the Enrolled users section, select the Users drop down menu button.
Select Add multiple from the list.
In the form that appears on the page, complete the first and last names and email addresses of everyone you want to invite.
Enter a temporary password or leave blank if you want us to generate one for you.
When you are done entering, scroll to the bottom of the list and select the Add & invite users button.
All instructions and links are included in the employee’s invitation email.
Did you know? Most business owners are required to have a Workplace Harassment and Violence Policy under Ontario and Canadian law.
We make it easy! Download a FREE template now! Just fill in your organization’s information where prompted, and you’re ready to go.
Under the Enrolled users section, select the Users drop down menu button.
Select Add one from the list.
In the pop up window, select either Add and invite user or Send enrollment key.
Complete the mandatory fields in the pop up and select the Add user button.
All instructions and links are included in the employee’s invitation email.
What’s the difference?
Add and invite user: Sends the employee an email with a password that you’ve chosen or a random one we’ve generated (if you leave the password field blank). They take up a seat in your group, and their status is set to Not Started.
Send enrollment key: Sends a special code for the employee to self-register on our website. They take up a seat in your group, and their status is set to Not Enrolled.
