Privacy Policy

The use of our website, empowerlearn.ca (the “Site”) as well as any other related products and services (collectively, the “Services”), is governed by this privacy policy (the “Privacy Policy”). Empower Learning Solutions is a division of 2232069 Ontario Inc. (“we”, “us”, or “our”). This Privacy Policy details how we collect, use, disclose and protect personal information, cookies and third-party links of our users (“you”, “your” or “user”) as required by Canadian privacy laws. We are committed to safeguarding your privacy and ensuring the security of your personal information.

Consent to Use of the Website

By using our Site and Services, you acknowledge you have read and agree to:

  1. The conditions outlined in this Privacy Policy; and
  2. The collection, use, and retention of the data listed in this Privacy Policy.

Information We Collect

When you use our Site, make a purchase, contact us, or subscribe to our newsletter, we collect your personal information and use cookies. The information we collect includes your name, e-mail address, company name, and credit card information.

How We Use Your Information

The information collected is used for:

  1. Providing and improving your experience by personalizing content and recommendations.
  2. Processing transactions.
  3. Responding to your inquiries and providing customer support.
  4. Analyzing and improving our Site’s performance, functionality and user experience.
  5. Sending promotional emails and updates about our products and services. You can opt-out of these communications any time.
  6. Ensuring the security and integrity of our Service and users.

Electronic Communications

If you have provided us with your contact information, we may, subject to any applicable anti-spam laws or regulations, contact you via e-mail about our products, services, promotions, and/or events that may be of interest to you. We will only send you marketing messages if you provide your consent to receive them. All marketing messages will comply with applicable anti-spam legislation. If you do not wish to receive marketing messages from us, you may unsubscribe at any time using the methods outlined below:

  1. Account Settings: You can update and manage your marketing preferences through the profile settings in your user account; and
  2. Unsubscribe Mechanisms: E-mail communications you receive from us will generally provide an unsubscribe link allowing you to opt-out of receiving future e-mails or to change your contact preferences. E-mail communications may also include a link to directly update and manage your marketing preferences.

Please remember that even if you opt-out of receiving marketing e-mails, we may still send you important information related to your account (such as payment authorizations, invoices, changes in password or Payment Method, and important notices and updates).

Cookies

We use cookies to enhance your experience on our Site. Cookies help us understand how you use our Site and the information is used to help improve the design and functionality of our Site.

Sharing Your Information

We do not sell, trade, or transfer your personal information to outside parties without your explicit consent, except for the following cases:

  1. Trusted third-party service providers who assist us in operating our website and delivering our Services. These providers have access to your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for other purposes.
  2. If the law requires.
  3. To prove or protect our legal rights, privacy, property, or safety, as well as the rights, privacy, safety, or property of our users or others.

Third Party Links

Our website may include links to third-party websites or services. These third-party sites have their own privacy policies and we have no control over their privacy policies and practices. Additionally, we will not be held liable or responsible for the content and activities of these linked sites.

Children’s Online Privacy Protection Act Compliance

You must be at least 18 years of age, or the age of majority in your province, territory or country, to become a member of the Empower Learning Solutions. Minors may only use the service under the supervision of an adult.

Contacting Us

If there are any questions regarding this privacy policy you may contact us at: info@empowerlearn.ca

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time in order to maintain compliance with the law and to reflect any changes in our practices or for other operational, legal or regulatory reasons. The updated policy will be posted on our website, and we will update the “Last Updated” date below. You waive the right to receive specific notice of each change. It is your responsibility to periodically review our Privacy Policy to stay informed of updates.
Last Updated: April 2, 2025

Remove users or groups leaders from my group

To remove users from your group, follow these instructions:

Under the Enrolled users section, locate the user(s) you want to remove from the list.

Select the checkbox next to each user’s name. A Remove user(s) button will appear above the list.

Select Remove user(s) and follow the prompts.

To remove group leaders from your group follow these instructions:

Under the Group leaders section, locate the user(s) you want to remove from the list.

Select the checkbox next to each user’s name. A Remove group leader(s) button will appear above the list.

Select Remove group leader(s) and follow the prompts.

Tracking Employees Training Progress Reports (incredibly detailed reports)

To view every nitty gritty detail kind of reports follow these instructions:

Select the Incredibly Detailed Report link in the welcome message or use this link here.

More instructions are available on that page.

Tracking Employees Training Progress Reports (simple reports)

To view simple, at a glance, reports, follow these instructions:

Under the Enrolled Users section, select the Reports drop-down menu button.

Select Course or Progress from the list.

What’s the difference?

Course: Search by a specific course to see who has completed that course.

Progress: Search by a specific employee to see which courses they have already completed.

Follow the on-screen instructions based on the report you select.

Add a group leader (administrator) to your group

Under the Group leaders section, select the Add group leader button.

Complete the mandatory fields in the pop up and select the Add group leader button.

Existing users can become Group Leaders – When adding a group leader use their existing email address and they will be upgraded.

Additional group leaders can add and remove users and access your team’s online course completion reports. They will not have the ability to change your subscription or billing information.

Invite multiple employees at a time (using our downloadable template) to start their training

You can use this method to add up to the remaining seats in your account. This is a advanced method for group leaders who are comfortable editing .csv files. We strongly recommend you read the full instructions before attempting this method.

Download the sample .csv file

In a text editor or a program like MSExcel:

Open the same file on your computer.

Complete the .csv file with the first and last names and email addresses of everyone you want to invite. Enter a temporary password or leave blank if you want us to generate one for you.
When done, save your .csv file.

IMPORTANT: When saving in MSExcel, a warning may appear—Some features in your workbook might be lost if you save it as a CSV (Comma delimited) file. Do you want to keep using this format? YES, you want to keep this format! Make sure you save your file as a .csv NOT .xlsx.

Return to the pop up window, select your saved .csv file and select Choose File.

In the pop up window, select either Add and invite user or Send enrollment key.

If you select Send enrollment key, you can also select Suppress emails. You can give the enrollment key to the employee offline. The employee can use a different email address with that access key. It will update in your dashboard. Otherwise, all instructions and links are included in the employee’s invitation email.

Select the Add users button.

You can review the upload and click Done to return to your dashboard.

You will see the users added and their corresponding enrollment keys.

If any users were added in error, you can select the checkbox next to their name and select the Remove button.

What’s the difference?

Add and invite user: Sends the employee an email with a password that you’ve chosen or a random one we’ve generated (if you leave the password field blank). They take up a seat in your group, and their status is set to Not Started.

Send enrollment key: Sends a special code for the employee to self-register on our website. They take up a seat in your group, and their status is set to Not Enrolled.

Invite multiple employees (up to 25 at a time) to start their training

Under the Enrolled users section, select the Users drop down menu button.

Select Add multiple from the list.

In the form that appears on the page, complete the first and last names and email addresses of everyone you want to invite.

Enter a temporary password or leave blank if you want us to generate one for you.

When you are done entering, scroll to the bottom of the list and select the Add & invite users button.

All instructions and links are included in the employee’s invitation email.

Invite one (1) employee to start their training

Under the Enrolled users section, select the Users drop down menu button.

Select Add one from the list.

In the pop up window, select either Add and invite user or Send enrollment key.

Complete the mandatory fields in the pop up and select the Add user button.

All instructions and links are included in the employee’s invitation email.

What’s the difference?

Add and invite user: Sends the employee an email with a password that you’ve chosen or a random one we’ve generated (if you leave the password field blank). They take up a seat in your group, and their status is set to Not Started.

Send enrollment key: Sends a special code for the employee to self-register on our website. They take up a seat in your group, and their status is set to Not Enrolled.

Website Compliance Courses

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