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Privacy Policy

The use of our website, empowerlearn.ca (the “Site”) as well as any other related products and services (collectively, the “Services”), is governed by this privacy policy (the “Privacy Policy”). Empower Learning Solutions is a division of 2232069 Ontario Inc. (“we”, “us”, or “our”). This Privacy Policy details how we collect, use, disclose and protect personal information, cookies and third-party links of our users (“you”, “your” or “user”) as required by Canadian privacy laws. We are committed complying with the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and protecting your privacy

Consent to Use of the Website

By using our Site and Services, you acknowledge that you have read and understand this Privacy Policy and consent to the collection, use, disclosure, and retention of personal information as described.

We obtain meaningful consent in accordance with PIPEDA. The type of consent we require may vary depending on the sensitivity of the information and the reasonable expectations of the individual.

We will notify users of any significant changes to our Privacy Policy or personal information practices before those changes come into effect. If a change involves:

  • the collection, use, or disclosure of sensitive information,
  • a use or disclosure outside your reasonable expectations, or
  • a change that creates a meaningful residual risk of significant harm,

we will obtain express (explicit) consent before implementing the change.

When fresh consent is required, we may use a variety of methods to ensure clarity and transparency, such as:

  • email notifications,
  • in-account notices,
  • just-in-time consent prompts,
  • interactive tools, or
  • other clear and accessible communication methods.

You may withdraw your consent at any time, subject to legal or contractual restrictions, by contacting us using the details provided in this Privacy Policy.

Information We Collect

When you use our Site, make a purchase, contact us, or subscribe to our newsletter, we collect your personal information and use cookies. The information we collect includes your name, e-mail address, company name, and credit card information.

How We Use Your Information

The information we collect is used for the following purposes:

  1. Providing and improving your experience, including personalizing content and recommendations.
  2. Processing transactions and managing billing.
  3. Responding to your inquiries and providing customer support.
  4. Analyzing and improving the performance, functionality, and user experience of our Site.
  5. Sending promotional emails and updates about our products and services (you may opt out at any time).
  6. Ensuring the security and integrity of our Services and users.

Retention and Disposal of Personal Information

Your privacy is important to us. We take care to protect all personal information you provide, in line with Canadian privacy laws (PIPEDA).

  • Reviewing Your Information — We regularly review the information we store, such as names, emails, and other personal details, to make sure it’s properly protected. Highly sensitive information, like payment details, receives extra security.
  • Keeping Your Data Secure — Online information is protected with strong passwords, encryption, and other safeguards to prevent unauthorized access.
  • Safe Handling and Disposal — We follow clear procedures for handling your information and safely disposing of it when it’s no longer needed.

These steps help us keep your information safe and maintain your trust.

Protection and Safeguarding of Personal Information

We take your privacy seriously and protect all personal information you provide. Sensitive information, like payment details, is secured with strong passwords, encryption, and other safeguards. We also have clear procedures for safely handling and disposing of your information when it’s no longer needed.

Electronic Communications

If you have provided us with your contact information, we may, subject to any applicable anti-spam laws or regulations, contact you via e-mail about our products, services, promotions, and/or events that may be of interest to you. We will only send you marketing messages if you provide your consent to receive them. All marketing messages will comply with applicable anti-spam legislation. If you do not wish to receive marketing messages from us, you may unsubscribe at any time using the methods outlined below:

  1. Account Settings: You can update and manage your marketing preferences through the profile settings in your user account; and
  2. Unsubscribe Mechanisms: E-mail communications you receive from us will generally provide an unsubscribe link allowing you to opt-out of receiving future e-mails or to change your contact preferences. E-mail communications may also include a link to directly update and manage your marketing preferences.

Please remember that even if you opt-out of receiving marketing e-mails, we may still send you important information related to your account (such as payment authorizations, invoices, changes in password or Payment Method, and important notices and updates).

Cookies

We use cookies to enhance your experience on our Site. Cookies help us understand how you use our Site and the information is used to help improve the design and functionality of our Site.

Sharing Your Information

We do not sell, trade, or transfer your personal information to outside parties without your explicit consent, except for the following situations:

1. Trusted Third-Party Service Providers

We may share your personal information with trusted third-party service providers who assist us in operating our website, delivering our Services, processing payments, managing communications, or performing other business functions on our behalf.

  • Types of information shared: This may include your name, email address, contact details, payment information, and usage data required for the specific service being provided.
  • Identity or description of third parties: These may include hosting providers, analytics services, payment processors, learning management system providers, or customer support platforms. Some of these third parties may be located outside Canada, including in the United States.
  • Purpose of the transfer: Personal information is shared solely to enable these service providers to perform contracted tasks such as hosting data, processing transactions, or providing customer support and not for their own independent use.
  • Risks of transfer outside Canada: Personal information processed in another jurisdiction may be subject to the laws of that country and may be accessible to its courts, law enforcement, or national security authorities.

All third parties are contractually required to safeguard your personal information and use it only for the purposes for which it was disclosed.

2. Legal Requirements

We may disclose your personal information if required to comply with applicable laws, regulations, or valid legal processes.

3. Protection of Rights and Safety

We may disclose personal information when necessary to establish, exercise, or defend our legal rights, or to protect the rights, privacy, safety, or property of our organization, users, or others.

Third Party Links

Our website may include links to third-party websites or services. These third-party sites have their own privacy policies and we have no control over their privacy policies and practices. Additionally, we will not be held liable or responsible for the content and activities of these linked sites.

Children’s Online Privacy Protection Act Compliance

You must be at least 18 years of age, or the age of majority in your province, territory or country, to become a member of the Empower Learning Solutions. Minors may only use the service under the supervision of an adult.

Privacy Inquiries and Complaints Process

If you have a concern about how we collect, use, disclose, or safeguard personal information, or if you wish to request access or correction, you may submit a privacy inquiry or complaint using the contact information below.

Upon receiving a privacy-related inquiry or complaint, we will:

  1. Acknowledge receipt of your inquiry or complaint within a reasonable timeframe.
  2. Review and investigate the matter in accordance with our internal privacy procedures and policies.
  3. Provide a response outlining the results of our review, any steps taken to address the issue, and any options available to you.
  4. Escalate the matter, if necessary, to senior management for further review or resolution.

We are committed to addressing all privacy-related complaints fairly and in a timely manner. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada for further guidance.

For all privacy inquiries or complaints, contact info@empowerlearn.ca

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time in order to maintain compliance with the law and to reflect any changes in our practices or for other operational, legal or regulatory reasons. The updated policy will be posted on our website, and we will update the “Last Updated” date below. You waive the right to receive specific notice of each change. It is your responsibility to periodically review our Privacy Policy to stay informed of updates.
Last Updated: November 25, 2025

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