A recent court case in British Columbia sent a clear message to businesses across Canada: failing to enforce health and safety training can come at a high price. 7-Eleven Canada was ordered to pay $907,000 in damages after a customer was seriously injured due to an unrepaired pothole outside one of its stores. While the company claimed to have safety procedures in place—including an online training course for staff—the court found there was no effective system to ensure employees actually completed the training.
This tragic incident highlights a critical truth: providing mandatory health and safety training isn’t just a checkbox—it’s a responsibility.
The Real Risk of Skipping Training
Workplace accidents don’t just affect the people involved—they lead to lawsuits, reputational damage, and substantial financial penalties. In this case, the customer had offered to settle for just $125,000, but the lack of documented training and proper safety enforcement led to a much higher cost in court.
If employees aren’t properly trained, how can they be expected to identify or act on safety hazards?
How Empower Learning Solutions Helps Businesses Stay Compliant and Safe
At Empower Learning Solutions we make it simple for businesses to meet their mandatory training requirements. Our platform is designed to help you deliver, track, and verify health and safety training across your entire team—whether you have 5 or 500 employees.
✅ Assign required training in just a few clicks
✅ Monitor real-time progress and completion status
✅ Download certificates and compliance reports for audits or inspections
This kind of visibility helps you prove due diligence, reduce liability, and most importantly, protect the people who walk through your doors—your employees and your customers.
Don’t Wait for an Incident to Make Safety a Priority
The 7-Eleven case is a cautionary tale. It shows what can happen when businesses treat mandatory training as optional or fail to follow through. Investing in proper training and tracking systems isn’t just good practice—it’s essential to maintaining a safe, compliant, and trusted workplace.
To remove users from your group, follow these instructions:
Under the Enrolled users section, locate the user(s) you want to remove from the list.
Select the checkbox next to each user’s name. A Remove user(s) button will appear above the list.
Select Remove user(s) and follow the prompts.
To remove group leaders from your group follow these instructions:
Under the Group leaders section, locate the user(s) you want to remove from the list.
Select the checkbox next to each user’s name. A Remove group leader(s) button will appear above the list.
Select Remove group leader(s) and follow the prompts.
To view every nitty gritty detail kind of reports follow these instructions:
Select the Incredibly Detailed Report link in the welcome message or use this link here.
More instructions are available on that page.
To view simple, at a glance, reports, follow these instructions:
Under the Enrolled Users section, select the Reports drop-down menu button.
Select Course or Progress from the list.
What’s the difference?
Course: Search by a specific course to see who has completed that course.
Progress: Search by a specific employee to see which courses they have already completed.
Follow the on-screen instructions based on the report you select.
Under the Group leaders section, select the Add group leader button.
Complete the mandatory fields in the pop up and select the Add group leader button.
Existing users can become Group Leaders – When adding a group leader use their existing email address and they will be upgraded.
Additional group leaders can add and remove users and access your team’s online course completion reports. They will not have the ability to change your subscription or billing information.
You can use this method to add up to the remaining seats in your account. This is a advanced method for group leaders who are comfortable editing .csv files. We strongly recommend you read the full instructions before attempting this method.
Download the sample .csv file
In a text editor or a program like MSExcel:
Open the same file on your computer.
Complete the .csv file with the first and last names and email addresses of everyone you want to invite. Enter a temporary password or leave blank if you want us to generate one for you.
When done, save your .csv file.
IMPORTANT: When saving in MSExcel, a warning may appear—Some features in your workbook might be lost if you save it as a CSV (Comma delimited) file. Do you want to keep using this format? YES, you want to keep this format! Make sure you save your file as a .csv NOT .xlsx.
Return to the pop up window, select your saved .csv file and select Choose File.
In the pop up window, select either Add and invite user or Send enrollment key.
If you select Send enrollment key, you can also select Suppress emails. You can give the enrollment key to the employee offline. The employee can use a different email address with that access key. It will update in your dashboard. Otherwise, all instructions and links are included in the employee’s invitation email.
Select the Add users button.
You can review the upload and click Done to return to your dashboard.
You will see the users added and their corresponding enrollment keys.
If any users were added in error, you can select the checkbox next to their name and select the Remove button.
What’s the difference?
Add and invite user: Sends the employee an email with a password that you’ve chosen or a random one we’ve generated (if you leave the password field blank). They take up a seat in your group, and their status is set to Not Started.
Send enrollment key: Sends a special code for the employee to self-register on our website. They take up a seat in your group, and their status is set to Not Enrolled.
Under the Enrolled users section, select the Users drop down menu button.
Select Add multiple from the list.
In the form that appears on the page, complete the first and last names and email addresses of everyone you want to invite.
Enter a temporary password or leave blank if you want us to generate one for you.
When you are done entering, scroll to the bottom of the list and select the Add & invite users button.
All instructions and links are included in the employee’s invitation email.
Did you know? Business owners in Canada are legally required required to have a Workplace Harassment and Violence Policy.
We make it easy! Download a FREE template to create your Workplace Harassment and Violence Policy today!
Under the Enrolled users section, select the Users drop down menu button.
Select Add one from the list.
In the pop up window, select either Add and invite user or Send enrollment key.
Complete the mandatory fields in the pop up and select the Add user button.
All instructions and links are included in the employee’s invitation email.
What’s the difference?
Add and invite user: Sends the employee an email with a password that you’ve chosen or a random one we’ve generated (if you leave the password field blank). They take up a seat in your group, and their status is set to Not Started.
Send enrollment key: Sends a special code for the employee to self-register on our website. They take up a seat in your group, and their status is set to Not Enrolled.